Frequently Asked Questions

Everything you need to know about your Youer shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, at Youer we prioritize eco-friendly fabrics including organic cotton and recycled polyester to ensure our fashion footprint is as light as possible.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase where you can modify or cancel your order via your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.